Motorhome Hire Terms and Conditions

1 – DEFINITIONS

“The Company” or “The Owner” refers to Trek Trailers Limited

who is the owner of the equipment being hired under this

agreement.

“The Hirer” is the person whose details appear in the “Hirer

Information” section of the rental agreement.

“The Vehicle” is the Motorhome/Camper Van we have

allocated to you for the hire period.

2 – GENERAL

The Hirer acknowledges that the Vehicle has been received as

described in Pre-Delivery Report section of the rental

agreement and that any damage has been recorded before the

vehicle is removed from the rental premises.

The hirer shall be responsible for any fines incurred during the

rental period.

The Company shall provide instructions for the operation of the

Motorhome verbally and any necessary user manuals will be in

the vehicle.

The Company shall ensure that the vehicle is roadworthy and

has been maintained in accordance with the manufacturer

service recommendations.

It is the responsibility of the hirer to ensure the vehicle does

not exceed the maximum gross weight and is not overloaded. If

the vehicle is found to be overweight, the hirer will be subject

to a fine if stopped by VOSA.

3 – RENTAL PERIOD

The rental period specifies the date and time of collection and

return of the vehicle.

Should the vehicle be returned early by the Hirer there is no

entitlement to a refund for the days not used.

Should the Hirer need to extend the hirer period the Hirer must

contact Trek Trailers LTD on telephone 01143 79780 to request

an extension to the rental period. If a request to extend the

rental period cannot be granted, then the vehicle must be

returned on the date and time shown un the agreement details

section.

If a contract extension can be granted, the Trek Trailers LTD will

confirm the new end date by email. If the motorhome is not

returned at the time shown in the agreement details section

and no contact has been made by the Hirer then after 2 hours,

the vehicles will be considered as stolen and reported to the

Police as such.

4 – MINMUM HIRE PERIOD

Depending on the season, the minimum hire period will be

between 3 & 7 days. If you wish to hire the vehicles for less

than the minimum number of days for the season, the hire

charge shall be equivalent to the minimum number of days for

that season.

5 – INSURANCE

Only the hirer is insured to drive the vehicle. Additional drivers

may be allowed subject to licence & address verification checks

and where necessary acceptance by the Insurance Company.

Additional drivers will be charged an additional £50.00 per

week, £25.00 for the weekend. Each driver must complete a

Hirer Declaration Form. All drivers must be ages between the

ages of 21-75 years.

The owner accepts no responsibility for loss or damage to any

goods or articles or property of any kind brought into or left in

the vehicle either by the hirer for their own purposes or by any

other person or left or deposited with any officer or employee

of the owner. It is strongly recommended that the hirer takes

out separate travel insurance at their own cost at their own

cost to cover any unforeseen circumstances and unavoidable

cancellations. The hirer must report any accidents to Trek

Trailers LTD on 01143 879780 within 24 hours of the accident occurring. Failure to do so will make the hirer liable for all the

damage to any Third Party.

The hirer may not use the vehicle outside England, Scotland or

Wales without prior approval and payment of the EU Insurance

Charge.

In the event of an accident, the hirer will take details of the

incident and record it on the Accident Report Form, which is

given to the owner at the end of the hire period. The hirer shall

not make any admissions of liability for the accident. The hirer

agrees to cooperate fully until any insurance claim is settled

and will indemnify the owner in full for any costs incurred until

the insurance claim is settled.

If the vehicle is stolen during the rental period, the hirer must

report the incident to the local Police and obtain a reference

number which must be given to the owner at the end of the

rental period. Failure to do so will make the hirer liable for the

full value of the motorhome if it is not found.

6 – COLLECTION OF THE MOTORHOME

The collection date of the vehicle is shown in “Hire Period” of

the rental agreement. We operate a strict appointment system

for vehicle collection between times of 14:00 and 16:00. Your

appointment time will be agreed with you prior to the

collection date.

All drivers to be insured on the vehicle must be present at the

time of collection and bring their full valid driving licence and

appropriate identification dated within 3 months of the

collecting date. Trek Trailer LTD will make every effort to have

your motorhome ready for the collection date and time agreed,

however cannot guarantee your vehicle will be ready for this

time. Should this be the case, no refunds will be due to you and

no extension to the hire period will be granted. On collection,

Trek Trailers LTD will perform the handover procedure which

will involve walking you around the vehicle and identifying and

known damage, along with showing you the onboard systems

available in the motorhome and checking off all items included

in the inventory lost. The Hirer shall sign the Pre-Delivery

Inspection report to accept the condition of the vehicle and the

contents of the inventory list. Any additional damage identified

by the Hirer must be informed to Trek Trailer LTD before you

leave the premises. Any damage identified after the vehicle has

left our premises cannot be accepted by Trek Trailers LTD as

being preexisting damage.

7 – RETURN OF THE MOTORHOME

The vehicle must be returned at the agreed appointment time,

but no later than 11.00am on the date shown as the return

date on the rental agreement. Should the hirer return the

vehicle later than the agreement end time then there will be an

an additional charge of £50.00 per hour. The vehicle must be

returned with a full tank of fuel, and where applicable both gas

canisters present, emptied wastewater and toilet cassette

with the interior cleaned and in the same condition as when it

was collected. Failure to meet these conditions will incur

additional charges which may be deducted from your security

deposit.

At the end of the Rental Period “The Hirer” agrees to complete

a Vehicle Defect Form if any are found during the Hire Period.

In the event of any damage being identified on return of the

vehicle, “The Hirer” agrees to pay the full insurance excess of

£1,000.00 to “The Owner” at the time of return. “The Owner”

will endeavour to have the damage assessed for repair costs at

the earliest opportunity but makes no guarantee for the time it

will take to obtain estimated repairs costs or have the repair

work undertaken. If the repair to the equipment costs less than

the insurance excess paid by “The Hirer”, “The Owner” will

reimburse the difference to “The Hirer” upon completion of the

repairs and not before.

8 - PARKING

The Hirer may leave their car at the premises of Trek Trailers

Ltd for the duration of the hire. Vehicles are left at your own

risk, and Trek Trailers Ltd accepts no responsibility for the loss or

damage caused to the vehicle whilst left on our premises.

9 - MILEAGE

There is a mileage limit of 150 miles per day, cumulative over

the duration of the rental period. Mileage will be noted on the

rental agreement at the time of collection and return. If the

mileage limit is exceeded, a charge of £1.00 per mile will be

charged. The Hirer may purchase the unlimited mileage option

before the commencement of the rental period. Trek Trailers Ltd will

not accept requests to purchase the unlimited option after the

rental period has commenced.

10 - SMOKING

Smoking and vaping is strictly prohibited in our Motorhomes,

which includes the use of Electronic Cigarettes. Any evidence of

Smoking or Vaping contamination within the vehicle will incur

an additional charge of £500.00.

11 - FUEL, GAS, OIL & WATER

The vehicle will be supplied with a full tank of fuel when

collected and must be returned with a full tank of fuel. If the

Hirer returns the vehicle with less than a full tank of fuel, there

will be a surcharge of £25.00 plus the cost of fuel at £2.50 per

litre.

Oil and Water levels will be checked by the Company before

the vehicle is collected. The Hirer is responsible for checking the

Tyre Pressure, Oil and Water levels for the duration of the hire.

Should be done at every fuel filling. If items such as Engine Oil

or Coolant are required whilst the vehicle is in your care, please

contact us to authorise the purchase, and keep hold of the

receipts to enable reimbursement. Trek Trailers Ltd will not be

able to reimburse any consumables costs without the provision of a

receipt.

The Company will provide an initial supply. The cost of refilling

the gas Cylinders during the period of hire will be the

responsibility of the Hirer who shall ensure that bottles of the

same size and type are returned with the vehicle at the end of

the rental period.

12 - PAYMENT

A non-refundable deposit of £250.00 is payable at the time of

booking. Once the deposit payment has been received, Trek

Trailers Ltd will issue a confirmation of the booking, at which

time the booking becomes binding on behalf of the Hirer.

Cancellation will be subject to our standard cancellation terms

once the booking has been accepted by Trek Trailers Ltd. Full

balance of the rental cost must be paid no later than 8 weeks

prior to the collection date as specified in the rental agreement.

If the booking is made much less than 8 weeks prior to

the collection date, full payment must be made at the time of

booking. Trek Trailers Ltd reserves the right to cancel the

booking if full payment is not received by the due date. Any

optional extras must be paid for by the time the vehicle is

collected. The hire vehicle will not be released to the Hirer

without full payment of the hire cost, and extras having been

made. Payment must be made by debit/credit card or Bank

transfer. Payment by cheque will not be accepted for any part

of the booking or security deposit.

13 - CANCELLATION

Any request to cancel the booking must be made in writing to

Trek Trailers Ltd. If written notice to cancel the booking is

received by the Company more than 8 weeks before the agreed

collection date, the deposit payment will not be refunded. If

written notice to cancel the booking is received less than 8

weeks before the agreed collection date, full payment of the

hire costs for the duration of the agreed hire period are payable. We may agree to transfer the booking to an

alternative date, but this will be at the discretion of Trek

Trailers Ltd and will be subject to availability. If agreed, only

one transfer will be permitted.

14 – AVAILABILITY

Trek Trailers Ltd will make every effort to have your

Motorhome is available for collection on the agreed date. If, due

to circumstances beyond our control, the reserved vehicle is

not available, the Company reserves the right to offer an

alternative vehicle. If this is not available or acceptable to the

Hirer, the liability of the Company will be limited to the full

refund of any monies paid by the Hirer, including the deposit. In

these circumstances. Trek Trailers Ltd accept no responsibility

for sourcing transport.

15 – ANIMALS

The Hirer will not allow any animals to be carried in the vehicle

without the express prior agreement with Trek Trailers Ltd. If

Trek Trailers Ltd agree for the Hirer to carry an animal, the

additional pet surcharge must be paid. Failure to notify and

obtain prior approval from Trek Trailers Ltd of a pet will be

subject to a surcharge of £500.00. Even if agreement has been

received to carry animals, the Hirer must NOT allow the animal

on any of the soft furnishings within the Motorhome. Animals

must be always under the control of the Hirer, and local onsite pet

policies of the Campsite must be adhered to. Pets must not be

left unattended in the Motorhome at any time. The Hirer

agrees to clean up any animal hairs prior to the return of the

vehicle. Failure to comply with this condition will result in

additional cleaning costs deducted from your security deposit

at the time of return. Any damage caused by an animal to the

Motorhome (including, but not limited to, the soft furnishings)

will be charged for on return of the vehicle and will not be

covered by the Collision Damage Reduction.

16 – COLLISION DAMAGE EXCESS REDUCTION (CDR)

The Hirer may purchase excess reduction prior to

commencement of the hire for an additional charge of £10.00

per night. If purchased, this will reduce the liability of any

damage caused by a Road Traffic Accident (RTA) to either the

vehicle or third party from £1,000.00 to £250.00. However, a

claim form must still be completed in the case of any damage

to the vehicle, which will be recorded on the Insurers Database

against the Hirer. Any incidents must be reported to the

Company within 24 hours of the incident occurring. Failure to

notify the Company within this period will result in the CDR

being void, and the Hirer will be responsible for the Insurance

excess of £1,000.00.

There is a limit of one claim per hire covered by the CDR which

shall apply to the first reported incident. Should more than one

incident occur, the Hirer will be responsible for the full

Insurance excess for a second or subsequent incident.

CDR will also cover costs associated with repairs to Windscreen

or Tyres but does not cover damage deemed to be because of

gross negligence, or damage to the internal soft furnishings.

CDR cover cannot be purchased after the rental period

commenced.

17 – LIABILITIES

The Hirer shall be responsible for damage caused to

Windscreen & Tyres (including punctures) and shall be

responsible for paying costs incurred from such damage unless

they have purchased the optional CDR prior to the rental

commencing.

The Hirer shall be responsible for any costs and expenses

incurred as of a result any Motoring Offences committed

during the period of hire, including, but not limited to, Speeding

Offences, Parking Violations, Congestion Charges, Toll Charges & Emission Zone Charges. Trek Trailers Ltd will pass on the

details of the Hirer to the relevant Authorities should they be

required to do so under law, and the Hirer will indemnify Trek

Trailers Ltd for any liability incurred.

The Hirer shall be responsible for all the Company’s uninsured

losses which may arise as a result of the hire.

18 – SECURITY DEPOSIT

The Hirer agrees to pay a Security Deposit of £1,000.00 prior to

the collection of the vehicle. This may be paid by Cash, Bank

Transfer, Debit or Credit Card. If payment is made by Debit or

Credit Card, this will be debited from the Account. The Security

deposit may be increased for certain events; this will be

imposed at the discretion of Trek Trailers Ltd. The vehicle will

not be allowed to leave without payment of the Security

Deposit. The Security Deposit will be returned in full using the

same method of payment made to pay the deposit on the return of

the vehicle, provided all Terms have been adhered to. Trek

Trailers Ltd reserve the right to deduct any additional charges

from the Security Deposit at the time of return if any of these

Terms are found to have been breached.

19 – LAW

This Contract shall be governed by and construed in accordance

with English Law and is subject to the jurisdiction of the English

Courts.