Winter Opening Hours - click here for more information

Delivery & Returns

Orders may take up to 6 working days to be Dispatched (excludes weekends and Bank Holidays) from the date your order and payment are received.

We aim to dispatch your order as quickly as possible, and if received before 12.00 (Monday to Friday) this is usually on that same day. We offer various alternative services at the checkout, to enable you to choose the one which best suits your requirements. 

Availability: On very rare occasions (e.g. during peak periods) some products may need to be transferred from our warehouse. In this case there could be a delay in dispatching your order. Please contact us therefore, if your order is time sensitive - email sales@thejourneycentre.co.uk or telephone us 0114 349 3550 to confirm the item is available before placing your order. 

Some products are also dispatched direct from the manufacturer’s warehouse. Please ensure you have read the DELIVERY section in our Terms and Conditions

NOTE DELIVERY TIMES: These are calculated using ‘working days’ which exclude Saturday, Sunday, Bank Holidays and Festive periods

 

Mainland England, Wales and Scotland (excluding Highlands)

Standard Delivery Charges (Orders from) – 
£0 to £699.99 = £4.95
£700+ = FREE
Once dispatched items will be sent by Royal Mail Tracked or by Courier Delivery (2 to 3 days once dispatched).

Express Delivery Charges (Orders from) –
£0 to £29.99 = £6.95
£30 to £299.99 = £9.95
£300+ = £11.95
Once dispatched items will be sent by Royal Mail 24 Tracked or by Courier Delivery (1 to 2 days once dispatched) 

 

Rhino, Hubb Systems, Fiamma and Thule RV/Awnings – These Products are all dispatched direct from the manufacturers warehouse under the Standard Delivery Service (In most cases 1 to 3 day service). 

Kjust Products – These items come direct from Kjust in Europe (upto 10 Business Days)

Collect in Store – You will receive an email when your item is ready to collect from our store. If you are planning to collect your item the same day or the following day, please contact us to arrange collection before arriving at our store. (See below for further information)

Saturday Delivery – Please contact us by phone 0114 349 3550 if you require this service as rates vary.

 

Isle of Wight, Scottish Highlands, UK Islands and Northern Ireland

Standard Delivery / Express Delivery Charges –
Please contacts us for a delivery quote
Once dispatched items will be sent by Royal Mail or Courier depending on item size. 

Postcodes affected are:
AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB45, AB52, AB53, AB54, AB55, AB56, BT, FK17, FK18, FK19, FK20, FK21, GY, HS, IM,IV, JE, KA17, KA27, KA28, KW1, KW2, KW3, KW4, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, PA, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PO30, TR21, TR22, TR23, TR24, TR25, ZE

Collections

VERY IMPORTANT: Please remember to bring a copy of your payment receipt and invoice for identification purposes otherwise we will be unable to release your goods.

PERSONAL CALLERS AT THE STORE: Items can be purchased from our store at EXACTLY THE SAME PRICE as shown on the website. We will be pleased to offer guidance and advice to assist you in making a suitable purchase and to assist with fitting if required. See fitting services for more details

Please note our opening times (Contact us) and it would be helpful if you telephoned in advance of your visit to confirm availability as some products are held off site at our warehouse or supplied direct from the manufacturers (Rhino, Hubb, Kjust and Awnings).

BFPO and P.O. BOX ADDRESSES: For security reasons, we are unable to offer deliveries to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure (e.g. communal postal address or PO Box).  We will notify you as soon as possible If this affects any order/s you have placed.

RETURNS: For full details of our returns policy please see our Terms and Conditions


UK Only

We do not offer deliveries outside the UK


Lockdown Delivery

All Couriers are no longer guaranteeing a Next Day or Timed Service at this current time, the pressure on the courier networks is expected to increase as online shopping becomes more and more popular, so please bear this in mind when ordering. 

Our fast delivery is "Express Delivery" option which is based on a 1 to 2 day delivery once dispatched. Items ordered on this service will always be sent out on the chosen couriers fastest service.

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