DELIVERIES and Corona Virus Update: Please Click Here

Delivery & Returns

All orders will take up to 6 working days from the date of order and payment received to be dispatched.
We aim to dispatch your order as quickly as possible (in most cases this will be within 24hrs) and therefore offer alternative services at the checkout to enable you to choose the one which best suits your requirements. 

In rare occasions (during peak periods) some products might have to be ordered in from our warehouse. In these cases there would be a delay in dispatching your order (This includes any items ordered on a Next Day service).

If your order is time sensitive please email sales@thejourneycentre.co.uk or telephone us 01709 835600 to confirm the item is available before placing your order. 

Some products are dispatched direct from the manufacturer’s warehouse. Please ensure you have read the DELIVERY section in our Terms and Conditions

NOTE DELIVERY TIMES: These are calculated using ‘working days’ which exclude Saturday, Sunday, Bank Holidays and Festive periods

 

Mainland England, Wales and Scotland (excluding Highlands)

Standard Royal Mail Tracked – For all orders under £50 = £5.99, For all orders over £50 = Free 
Once dispatched items will be sent by Royal Mail 48 Tracked (2 to 3 days once dispatched).

Royal Mail 24 Tracked – £8.99 (1 to 2 days once dispatched) (under 60cm in length)

Standard Courier Delivery – For all orders under £50 = £9.99, For all orders over £50 = Free

Courier Next Day – £11.99 (Overnight once dispatched)

Standard Courier Delivery 1-3 Days – Free (1-3 Business Days) ONLY on orders received before 13.00
Products showing this service are usually dispatched direct from the manufacturers warehouse. These include Rhino Products, Hubb System, Fiamma and Thule RV.

Kjust Shipping – Free (upto 10 Business Days) as Kjust items come direct from Kjust in Europe.

Collect in Store – You will receive an email when your item is ready to collect from our store. If you are planning to collect your item the same day or the following day, please contact us to arrange collection before arriving at our store. (See below for further information)

Saturday Delivery – Please contact us by phone 01709 835600 if you require this service as rates vary.

 

Isle of Wright, Scottish Highlands, UK Islands and Northern Ireland

Standard Delivery – £5.99: For all orders UNDER £50 and under 60cm in length, which will take upto 6 working days from the date of order and payment received. Once dispatched items will be sent by Royal Mail 48 Tracked (2 to 3 days).

Royal Mail 24 Tracked – £8.99 (1 to 2 days) For all orders received before 12.00 (under £50 and under 60cm in length)

Items over £50 and over 60cm in length please contacts us for a delivery quote

Post Codes affected are: PH14* PH13* PH12* PH11* PH10* PH9* PH8* PH7* PH6* PH5* PH4* PH49* PH50* PH15* PH16* PH17* PH18* PH19* PH20* PH21* PH22* PH23* PH24* PH25* PH26* PH27* PH28* PH29* PH30* PH31* PH32* PH33* PH34* PH35* PH36* PH37* PH38* PH39* PH40* PH41* PA21* PA22* PA23* PA24* PA25* PA26* PA27* PA28* PA29* PA30* PA31* PA32* PA33* PA34* PA35* PA36* PA37* PA38* KW1* KW2* KW3* KW4* KW5* KW6* KW7* KW8* KW9* KW10* KW11* KW12* KW13* KW14* IV52* IV53* IV54* IV63* IV40* IV36* IV30* IV31* IV32* AB40* AB41* AB42* AB43* AB44* AB45* AB46* AB47* AB48* AB49* AB50* AB51* AB52* AB53* AB54* AB55* AB56* IV1* IV2* IV3* IV4* IV5* IV6* IV7* IV8* IV9* IV10* IV11* IV12* IV13* IV14* IV15* IV16* IV17* IV18* IV19* IV20* IV21* IV22* IV23* IV24* IV25* IV26* IV27* IV28* AB31* AB32* AB33* AB34* AB35* AB36* AB37* AB38*
BT1-17
PO30* PO31* PO32* PO33* PO34* PO35* PO36* PO37* PO38* PO39* PO40* PO41*
IV56* IV55* IV51* IV49* IV48* IV47* IV46* IV45* IV44* IV43* IV42* IV41* HS* KA27* KA28* KW15* KW16* KW17* PA20* PA41* PA42* PA43* PA44* PA45* PA46* PA47* PA48* PA49* PA60* PA61* PA62* PA63* PA64* PA65* PA66* PA67* PA68* PA69* PA70* PA71* PA72* PA73* PA74* PA75* PA76* PA77* PA78* PH42* PH43* PH44* ZE*

 

Collections

VERY IMPORTANT: Please remember to bring a copy of your payment receipt and invoice for identification purposes otherwise we will be unable to release your goods.

PERSONAL CALLERS AT THE STORE: Items can be purchased from our store at EXACTLY THE SAME PRICE as shown on the website. We will be pleased to offer guidance and advice to assist you in making a suitable purchase and to assist with fitting if required. See fitting services for more details

Please note our opening times (Contact us) and it would be helpful if you telephoned in advance of your visit to confirm availability as some products are held off site at our warehouse or supplied direct from the manufacturers (Rhino, Hubb, Kjust and Awnings).

BFPO and P.O. BOX ADDRESSES: For security reasons, we are unable to offer deliveries to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure (e.g. communal postal address or PO Box).  We will notify you as soon as possible If this affects any order/s you have placed.

RETURNS: For full details of our returns policy please see our Terms and Conditions

UK ONLY: We do not offer deliveries outside the UK

Top