Coronavirus Update – 5th January 2021

WEBSITE & RETAIL STORE: Updated as of 5th January 2021

THE RETAIL STORE: In line with the latest Government guidelines and instructions, we are now Closed for personal browsing at our store, but still have the option of a ‘click and collect’ service at our premises.

We are conforming to all the latest safety advice, with social distancing in operation and hand sanitisation being available for customers use. 

Our friendly staff are here to help, and will be pleased to advise you on any of the products we offer, and you can place orders via our website or telephone.

COLLECTIONS FROM STORE: Please telephone (01709 835600) or email us (sales@thejourneycentre.co.uk) to arrange a suitable time, and we will confirm when your order is ready for a safe collection. Please ensure you bring proof of ID, the card which you used to pay, and a copy of your order.

MAIL ORDER: Our website is operating as normal, subject to the stock availability and constraints of the courier network due to the huge increase in traffic during this time period.

Please bear with us during this current period as we are working with minimum staff on site. Phone lines, emails and our Facebook will all continue to be monitored.
Thank you again for your continued support and please stay safe.

STOCK AVAILABILITY & DELIVERY UPDATES: Updated as of 5th January 2021

WARNING – STOCK ALERT: 
Whilst both our store and mail order services are operational, and even though we keep large stocks on site, there are still unfortunately availability issues with some products. This is due to the tremendous difficulties all our suppliers are experiencing in their attempts to keep pace with the massive upsurge in demand, for anything connected with the outdoor leisure sector.

Should your requirements be urgent, please contact us prior to placing an order to check availability as our website will automatically accept orders and payment and may not issue any stock warnings. (See individual warning messages on some products)

WARNING – DELIVERY: 
Whilst we will always do everything we can to fulfill your order in the time scale selected, all the UK carriers are currently unable to guarantee their normal timed deliveries, due to the massive increase in volumes they are experiencing, and at times are overwhelmed with the amount of parcels they are managing. 

Royal Mail and our other couriers have all indicated that whilst they cannot guarantee their 24 hour (EXPRESS) service, they do however, always give priority to that level of consignment, so please consider this when placing your order.

By selecting this upgraded EXPRESS delivery option at checkout, it could help you to receive the items sooner than the standard choice.

TIME SENSITIVE ORDERS: Please contact us BEFORE placing your order for current updates 

Please take note of our Delivery T&C’s – Here

Please contact us via email or phone to check stock.