Terms & Conditions
The Journey Centre - Terms and Conditions of Sale - Distant Selling
Please read our standard terms and conditions for distant selling before ordering as it is assumed by placing an order with The Journey Centre you fully understand - agree and accept these terms.
The following conditions apply to and are deemed to be incorporated in all contracts for sale and supply of the Firm's services and materials.
Collections from our store may be arranged and payment made by normal methods. All sales conducted at the store comply with the normal sale of goods act and not the distant selling terms.
PLEASE NOTE IF COLLECTING AN ITEM HAVING BOUGHT IT VIA PAYPAL WE REQUIRE A PRINT OUT OF THE PAYMENT CONFIRMATION AS PROOF OF IDENTITY
NO GOODS WILL BE RELEASED WITHOUT THIS DOCUMENT
Payment for items purchased through eBay must be made within 5 working days of the initial order. Accepted payment methods are shown on the eBay item listing. The Journey Centre reserves the right to notify eBay of any unpaid items via any appropriate method including the feedback and Non Payer systems.
No goods shall pass from the company to the customer unless and until the customer has made full and complete payment.
If payment is not made in full and the good have been shipped then The Journey Centre retains title of goods.
If payment is made and then is withdrawn once goods have been shipped The Journey Centre will seek to recover the goods or their full value plus any expenses incurred. Interest will be charged at the rate of 10% above bank base rate.
It is the customer's responsibility to ensure that the correct item has been chosen particularly if vehicle model year and types are involved. The make, model and year stated refer to the production run of the vehicle not necessary the actual year of the vehicle. If clarification is required please check prior to ordering. If the incorrect product is supplied due to the customers failure to clarify this then The Journey Centre may, at their discretion, exchange the product less handling charges so long as it falls within the 7 day return policy.
Whilst we hold good stocks of all products we, like any other business, do run out of some items occasionally due to seasonal demands. Should your order be particularly time sensitive please contact us to check current availablity. Some products may be delivered direct from the manufacturer or supplier but this should not affect the normal lead times from placing your order.
Following receipt of your payment we will always try to despatch your order quickly and efficiently normally within a 2 to 5 day delivery period (excluding weekends)
Orders must be signed for on delivery. Please check the cartons carefully before signing. If the packaging is damaged, DO NOT SIGN FOR THE ITEM 'IN GOOD CONDITION' it is your responsibility to indicate any defects on the driver's copy of the consignment note, otherwise you may have difficulty in any claim you may wish to make as we cannot be held responsible for any damages not reported to the driver and duly noted. Shortages and damage should be reported to us in writing or by email to email@example.com within 24 hours. Our carriers deliver between 8.30 am and 5.00 pm Monday to Friday
If you are not available when the carrier delivers your order they will leave a card with instructions on how you can contact them to arrange collection. If you are not normally at the premises during working hours you may wish to leave a note on the door marked 'for attention of the carrier' with clear instructions to e.g. leave next door at number..... the carrier may do so but there is no guarrantee as the contract is to deliver the goods to the address you indicated on your order and they will still need to be signed for, as they will not leave them unattended for security reasons. If you are not available or refuse the goods and do not collect them you will be required to pay any extra carriage costs incurred as the carrier will return them to us without further reference for which we will be charged. Should you require a specific delivery date or time please email us as this may be arranged at an extra cost.
The quoted delivery price is available to UK mainland locations only and excludes the Highlands of Scotland and Northern Ireland and other non-mainland locations including Scottish Isles, Isle of Man, and Channel Islands etc. These will be surcharged and we are unable to ship goods until any surcharge is paid, therefore please contact us for additional shipping charges to these locations if this is applicable before making your purchase. (Please email for details) NOTE: We do not deliver to BFPO locations or outside the UK
The customer accepts that The Journey Centre may use a carrier of their choice and further accepts that the carrier is acting upon the customer's behalf where the cost of carriage incurred by the customer is included in the final amount paid by the customer to The Journey Centre. The customer may elect to appoint his or her own carrier by prior arrangement with The Journey Centre. The carrier's normal delivery period is 2-3 working days (excludes weekends) from receipt of order.
We can supply contact details for the carrier should your goods not arrive within this period, please contact our office either by email or telephone if you need us to progress your delivery.
IMPORTANT - IF THE ITEM IS DELIVERED DAMAGED YOU MUST SIGN FOR IT AS DAMAGED AND NOTIFY US WITHIN 24 HOURS OR WE ARE UNABLE TO MAKE A CLAIM FOR MISSING GOODS AND CANNOT REPLACE THEM FREE OF CHARGE.
The company guarantees that should any products supplied not be to the standard, or in any way different from that advertised, we will refund any monies paid by the customer, but shall only apply to the item's in question. Complaints or non-receipt of goods must be reported to the company in writing within 5 working days of order date.
The Journey Centre will not be held responsible for any costs incurred due to a product becoming faulty due to misuse or damage by the customer unless The Journey Centre has agreed them, with prior arrangement. The Journey Centre does not accept responsibility for damage to any equipment in which products supplied are used for the purpose other than that for which they are designed. This clause does not affect your statutory rights.
The Journey Centre cannot be held responsible for any inaccuracies with instructions or data produced and supplied by the manufacturer of the goods.
Please check within the instructions included with your goods for the manufacturers specific warranty period. If a fault develops on an item you have purchased within the first 28 days of receipt, we will give you a replacement or refund following verification by the manufacturers service department. We reserve the right to send the goods to the Service Department for inspection to ascertain whether the product has manufacturing faults, or are due to customer misuse.
If a fault should develop after 28 days but within the guarantee period, we will send out spare parts free of charge wherever possible.
If a product is damaged due to accident or misuse you will be charged for the costs incurred of any repairs carried out along with the carriage charges. We will contact you before carrying out these repairs. It is your responsibility to return the goods safely to us for assessment.
Return of Non Faulty Goods
Customers have up to 7 days to return any goods from the date of receipt, for reasons other than the item/s being faulty or if errors and incorrect goods have been made/sent by The Journey Centre. We do not accept goods back outside this period.
The goods must be returned in a totally resalable condition in the original unopened and undamaged packaging, otherwise you will incur a repacking charge. Upon receipt of the goods at our premises, a refund of the original purchase price of the goods paid will be made using the same method of payment as your purchase less a deduction for any credit card and/or processing charges plus any eBay and Paypal Fees incurred by The Journey Centre.
Delivery Charges will not be refunded as delivery is a service which is completed when the original delivery is made, and where we deliver items on the FREE delivery option a minimum of £15 will be charged
We do not accept goods back for return that have been specifically ordered for a customer from a supplier by The Journey Centre as this would be deemed an irrevocable order.
Exclusions to our returns policy: Returns are not accepted on Child Car Seats when bought either separately or as part of a Travel System due to the safety issues involved (this guarrantees our customers are receiving a 'factory fresh' unit that cannot possibly have been previously used or involved in an accident)
Option one for return
We can arrange for the item to be collected at a cost to the customer of £25. Collections can only be made between 09.00 and 15.00 Monday - Friday. Failure to being available at the arranged collection date will result in a further collection charge of £25.
It is the responsibility of the customer returning the item to ensure that it is correctly packaged as neither The Journey Centre or the carrier will be liable for any damage incurred during transit if not.
Any original postage and packaging charge will not be refunded. For items collected outside mainland UK and in AB and IV postcodes the collection charge will differ, please contact us for a quotation.
Option two for return
You can arrange for the items to be shipped back to our premises under your own method of carriage.
The customer is liable for the safe transportation of the goods until we receive them. It is the responsibility of the customer returning the item to ensure that it is correctly packaged for it's return as neither The Journey Centre nor the carrier will be liable for any damage incurred during transit unless suitable insurance cover has been arranged. Upon receipt of the total goods and packaging in a saleable condition a refund for the original purchase price of the goods paid will be made by original method of payment.
Any original postage and packaging charge will not be refunded.
No items for return will be accepted at our premises without prior agreement and without a copy of our returns acceptance agreement number, which will be emailed to you upon application to return the goods
Cancellation of order
Where a customer has a 'change of mind' and chooses to cancel the order and it has not been despatched we reserve the right to deduct a charge to cover administration costs which will not exceed 15% of the value of the order including vat. but will be a minimum of £10 including vat.
If the goods have already been despatched and refused acceptance at the point of delivery we will deduct a 20% handling and administration charge plus all carriage costs incurred for both the outward carriage and any subsequent return carriage. Where goods have been ordered and the carriage is included under our free service a minimum charge of £10 will be deducted from any refund due.
Privacy and Data Protection
The Journey Centre will not share any address, contact details or payment details with any other parties.
We may contact you to advise you of any special offers. If you do not wish to receive this notification, please let us know in writing.